Comments are a great way to get context around the scores that leaders can see in the dashboard and they provide employees with a space to share what's on their mind at that exact moment. In this article you will learn how are comments collected, how are the visible in the platform and what leaders can do with them. If you are reviewing your results, see Viewing and exporting comments, for details on how to analyze your written feedback.
This article covers:
- Understanding comments
- Granting access to viewing and acting on comments
- Translating comments in other languages
Comments are written feedback that your employees have provided during the survey round. In Peakon they are all treated equally, however some comments may be detected as 'sensitive' due to containing particular keywords that are set for tracking misconduct in your workplace (See Viewing and acting on critical feedback about misconduct to learn more about sensitive comments).
If the access control settings allow, people leaders can acknowledge and initiate conversations with employees from their dashboard.
How are comments collected
When employees take the survey and select a score for a question, they are provided the option of leaving written feedback so they can give more information around the score given for that specific question. Employees can write up to 10000 characters of written feedback for each question.
In Peakon, comments are collected for each specific question answered by round and help generate topics (see About Topics (NLP) and how they work for more information). People leaders who have been granted access to view comments, can access the Comment page and can see comments coming in whenever configured by the administrator.
By default leaders can access comments in real time, however if you have leaders who manage smaller groups of users throughout different continents, we recommend toggling off " Accessing comments in real-time" from the Access control settings for those groups of leaders.
Granting access to viewing and acting on comments
Administrators can grant access to comments and the ability of acting upon them from the Access Control settings (See About access control groups and how they work). Below is a list of the access control settings currently available that regulate what type of access leaders have to written feedback in Peakon:
|Access driver comments||Ability to read employee comments.|
|Access comments in real-time||Ability to view comments immediately, before a survey round has ended. If this isn't toggled, comments will appear during the round whenever submitted.|
|Acknowledge driver comments||Ability to acknowledge driver comments, which will send an email to the commenter.|
|Access value comments||Ability to read value comments.|
|Acknowledge value comments||Ability to acknowledge value comments, which will send an email to the commenter.|
|Access open-ended comments||Ability to read open-ended comments across all question sets.|
|Acknowledge open-ended comments||Ability to acknowledge open-ended comments, which will send an email to the commenter.|
|Access conversations||Ability to ask follow-up questions to employees, and to view all existing conversations on comments.|
|View sensitive comments||Ability to view sensitive comments separately from all comments.|
|Mark sensitive comments||Ability to mark / unmark comments as sensitive.|
|View comment managers||Ability to view the list of managers associated with a comment.|
|View comments by segment||Ability to filter comments by specific segments.|