Why can I not see data when I log in, and instead it shows this screen?
The quick fix: Backdate the employees to a date that is prior to the survey starting (see Updating employee and segment data with a retroactive effect, section 'Backdating a group of employees or a segment' for instructions).
Explanation: When employees get assigned to a segment on Peakon, that segment starts to populate with new survey data from the next survey round. Therefore, in order for a segment to be 'ready' for a specific round, it must be configured prior to the round beginning.
The above screen means that this segment does have employees assigned to it from an administration point of view, however the assignment must have happened after the most recent round had already started or even ended, and there hasn't been a new round since then. This is regardless of whether the segment had data previously. A typical example would be employees being moved back and forth by mistake (eg. during an upload or a sync) and the fix not being retroactive.
This message does not indicate that the segment has not had enough participation, as the employee's ability to participate in a survey is not impacted by whether or not they are part of a specific segment's dashboard. In fact, if the employees were assigned to this segment during a round, chances are that they have participated, but it is just not being reflected on this particular segment due to being assigned to it too late.
In terms of next steps, there are two possibilities:
- Wait for the next survey round from which the dashboard will start collecting data. This is appropriate if historical data access on this segment is not needed, and the assignment correlates with the real world timing.
- The company administrator can backdate the segment values for those employees to a date that is before the latest survey, or an even earlier survey, started. Once done, the dashboard will display survey data from those employees from that point onward. See Updating employee and segment data with a retroactive effect for instructions.